FAQ

Frequently Asked Questions (FAQ)

1. What makes ICEVAULT jewelry different from other brands?
At ICEVAULT, we believe in delivering the highest quality hip-hop jewelry at the best prices. We work closely with our factories to ensure each piece is crafted with precision and craftsmanship. Our jewelry is designed to not only stand out but also last for years to come.

2. How do I place an order?
Placing an order is easy! Simply visit our website, choose your favorite pieces, add them to your cart, and proceed to checkout. We accept various payment methods, including credit cards and other secure payment options.

3. What are the shipping options?
We offer different shipping options depending on your location. Most orders are processed within 1-2 business days. For detailed shipping information and delivery times, please refer to the shipping section on our website.

4. Can I cancel or modify my order?
We process orders quickly, but if you contact us right away, we may be able to cancel or modify your order. Please reach out to us as soon as possible at seven711ice@gmail.com.

5. What if my jewelry is damaged or defective?
We strive for the highest quality, but if your jewelry arrives damaged or defective, please contact us within 7 days of receipt. We offer a replacement or refund policy for defective products.

6. How should I care for my jewelry?
To keep your jewelry in top condition, we recommend keeping it clean and dry. Avoid contact with water, perfume, or cleaning products. Use a soft cloth to clean your jewelry regularly and store it in a dry, safe place.

7. Do you offer international shipping?
Yes, we ship worldwide! Shipping times may vary depending on your location. Please check the shipping information on our website for specific details.

8. How can I contact customer service?
If you have any questions or need assistance, feel free to contact us at seven711ice@gmail.com. Our customer service team is ready to help!